Archive for 'Customer Experience'

Customer Experience & Marketing

The experience your customer gets from your business has the ultimate effect on whether they will do business with you now or ever again. One difficult experience can offset the effects on all your good marketing you have done. Putting roadblocks in place cause dissatisfaction and a negative experience, no ... more >>

Marriott® – Marketing that Worked

We just returned from Aruba, our annual destination for completely doing nothing and recharging our worn batteries. We love it there and the question many have asked us has been why we haven’t bought a timeshare yet. We’ve more than spent the price in hotel bills. The answer to that ... more >>

The Verizon Experience

I was offered a great promotional deal from Comcast to move my phone lines to their service which saved me about $90 a month in phone service for the next 12 months and about $50 after that. Since we already had cable TV and Internet through them, the deal was ... more >>